What are the services provided by UOB's 24-hour customer service at StarHub Bank?

回答於 : 2024-07-12

參考資料

Contact Us - UOB Group

uobgroup.com

Privacy & Security - UOB Group

uobgroup.com

Contact Us | StarHub Support

starhub.com

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UOB's 24-hour customer service at StarHub Bank provides various services to assist customers with their banking needs. Here are the key services offered:

### General Banking Services

- **Account Balance Inquiry**: Check the balance of your bank accounts.

- **Recent Transactions**: View recent transactions on your accounts.

- **Card Activation**: Activate new credit or debit cards.

- **Overseas Card Use**: Enable or manage the use of your cards overseas.

- **Rewards**: Inquire about and manage your rewards.

- **Fee Waiver Requests**: Apply for waivers of certain banking fees.

### Additional Account Services

- **Credit Card Limit**: Request a temporary increase in your credit card limit by typing the keyword "temporary increase".

- **Stop Payment of Cheque**: Cancel a cheque payment by typing the keyword "Stop cheque".

- **Account Opening**: Initiate the process to open a new bank account by typing the keyword "how to open account".

### Further Assistance

If you require more extensive help or encounter issues, you can:

- **Chat with 24/7 Live Chat Officers**: Use the "Chat with us" feature for real-time assistance.

- **Visit UOB Customer Service Page**: For more information on various support solutions, visit UOB's Customer Service page[8].

### Technical Support

For technical issues related to the UOB Chat Assist service (e.g., access problems), you can clear your browser's cache:

- **Desktop Version (Chrome)**:

- Click on the three vertical dots on the top right corner.

- Go to History > Clear browsing data.

- Select the time range, Cookies and other site data, and Cached images and files. Click on Clear data.

- **Internet Explorer**:

- Go to the Tools menu > Internet options[8].

### Fraud and Security

If you receive any suspicious emails or encounter fraudulent activities, immediately notify UOB to safeguard your account[2].

### Contact Information

For any further inquiries or urgent assistance:

- **UOB Contact Centre**: +603-26128 121 (available 24/7)[6].

Make sure to leverage these services to manage your banking efficiently and securely.

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