What customer service channels does DBS Bank offer under its '星展客服' service?

回答於 : 2024-07-12

參考資料

DBS Bank Ltd - Best Use of Technology in Customer Service

mobile.stevieawards.com

境内汇款| 轻松支付和存款 - 星展银行来自新加坡

dbs.com.cn

DBS creates Customer Centre of the future - Singapore

dbs.com

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答案

完善答案

DBS Bank offers a comprehensive range of customer service channels under its '星展客服' service. These channels are designed to provide convenient and accessible support to customers. Key channels include:

- **24/7 Customer Service Hotline**: Customers can call the free 24-hour service hotline at 0800-808-889 or the paid service line at (02) 6612-9889 for inquiries and support[2]. There is also a dedicated line for credit card loss reporting[4].

- **DBS i客服**: This is a one-stop solution that allows customers to perform various banking and credit card services through the LINE platform, using a one-time password (OTP) verification for secure access. Services include account balance inquiries, money transfers, statement requests, and credit card management among others[8].

- **Digital Channels**: DBS encourages the use of digital channels to resolve banking queries. This includes their website, mobile banking app, and social media platforms like Facebook and Twitter for customer interactions[3].

- **Video Teller Machine and Online Messaging**: Customers can also access services via video teller machines and online messaging for more personalized support[1].

- **Email**: Email support is available for less urgent inquiries, allowing customers to get detailed assistance.

- **Branch Support**: For more complex issues or personal meetings, customers can visit their local branch and speak with customer service managers directly[11].

DBS Bank’s investment in diverse channels reflects its commitment to providing flexible and efficient customer service.